Welcome to Laborsetta! We want you to be completely satisfied with your purchase. Please review our Return, Refund, and Exchange Policy below to ensure a smooth shopping experience.
1. Returns
- Eligibility: Items can be returned within 14 days of receipt. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
- Process: Please contact our customer service team at laborsetta1973@gmail.com to initiate a return. Provide your order number, the reason for the return, and any photos if applicable.
- Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. Laborsetta is not responsible for items lost in transit.
2. Refunds
- Processing: Once we receive and inspect your return, we will notify you via email. If approved, a refund will be processed to your original payment method within 5-7 business days.
- Exceptions: Non-returnable items include final sale items, gift cards, and products marked as non-returnable. Shipping fees are non-refundable.
3. Exchanges
- Eligibility: Exchanges are allowed for items of equal or lesser value, subject to availability. Exchanges can be processed within 14 days of receipt.
- Process: To request an exchange, contact our customer service team at laborsetta1973@gmail.com with your order number and details of the item you wish to exchange.
- Shipping: Exchange shipping costs are the responsibility of the customer unless the exchange is due to a defect or error on our part.
4. Defective or Incorrect Items
- Notification: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the return shipping cost.
- Resolution: We will either replace the item or issue a full refund, including shipping costs, depending on your preference and availability of the correct item.
5. Contact Us
If you have any questions or need assistance, please reach out to our customer service team at laborsetta1973@gmail.com or call us at [Your Phone Number].
6. Changes to Policy
Laborsetta reserves the right to modify this policy at any time. Any changes will be posted on our website.
Thank you for shopping with Laborsetta!